Eligibility for Returns

Customers may request a return within 7 calendar days of receiving the product. Returns are accepted only for items that are defective, damaged, or incorrectly supplied. Products must be unused, in their original packaging, and accompanied by proof of purchase (invoice or order confirmation).

Non‑Returnable Items

• Consumables (e.g., food items, perishables)
• Hygiene and personal care products
• Customized or special‑order items

These exclusions are clearly indicated on product pages.

Refund Process

Once a return request is approved, customers must ship the product back to the designated supplier or warehouse. Upon inspection and approval, refunds will be processed within 7–10 business days and credited to the original payment method used at checkout. In cases of partial returns, only the value of the returned product will be refunded.

Replacement Policy

If a replacement is requested instead of a refund, we will coordinate with suppliers to dispatch a replacement product within 5–7 business days, subject to availability. If the product is unavailable, a full refund will be issued.

Return Procedure

Customers must initiate a return request via the support portal or by contacting customer service. A Return Authorization Number (RAN) will be issued, which must be included with the returned package. Returns without a valid RAN may be rejected.

Shipping Costs for Returns

• For defective or incorrect items, the company will bear the return shipping costs.
• For voluntary returns (e.g., customer no longer wants the product), the customer is responsible for return shipping charges.

Contact Information

For any queries regarding returns or refunds, please contact: Email: support@alpineascent.com Phone: +91‑ 91873 76169